With dine-in services being allowed for fully vaccinated individuals in all phases of the National Recovery Program (NRP), for sure, a lot of people would look forward to eating at their favourite food outlets especially after one year of not leaving their houses! Many people would definitely look forward to a good dine-in experience but unfortunately, things don’t always happen as planned.
Well, just recently a dine-in customer was not happy over the service provided as she received cockroaches on her meals in Sushi King! This woman then proceeded to post the entire incident on TikTok. Instead of an apology from Sushi King, the well-known franchise decided to block the woman’s account and prevented her from tagging them in any of her posts.
As an apt response to this incident, local actress Sweet Qismina chided Sushi King’s irresponsible behaviour on her Instagram page. She said, “What is this, Sushi King Malaysia? I am a fan of sushi and sometimes, I’ve bought food from you via Grab. This is not funny.” She also added an almost-vomiting emoji to give emphasis towards her emotions after knowing this.
This issue came to light after Twitter user, @ShaffiPotter uploaded a video of the woman’s TikTok video, and tagged Sushi King in it. The most frustrating part was when Sushi King decided to block the Twitter user for seeking an explanation! The tweet is currently unavailable.
Sushi King has released a statement regarding this matter. In their statement, they said, “It has been brought to our attention that a customer recently had an unpleasant encounter with pests in our outlet at Centre Point, Kota Kinabalu Sabah. This is absolutely against our strict hygiene standards and we sincerely apologise for this truly unacceptable experience. We have immediately launched a fierce war on pests which includes thorough cleaning and sanitisation of the outlet. The outlet will remain closed and only reopen after it satisfies all sanitary requirements. We are also making sure that all cleaning SOPs are being carried out in every outlet before they are ready to open.”
Nevertheless, this incident definitely puts Sushi King in a bad light. Hopefully, they would be more empathetic towards the concerns of their customers.
Source: Murai
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