There’s a saying: Don’t shoot the messenger. Or in this case, the Grabfood rider.
A Twitter user, @exmnexmnmn recently accused his Grabfood rider of stealing his Starbucks order. According to him, he ordered 3 drinks but only received two. He added that he had reported the matter to Grab but had not receive any word from them.
Grab was quick to reply to the Twitter thread, explaining that according to the picture, the cupholder given was only for two drinks and that all packages are sealed before the rider picks them up.
The admin reassured him that since he had already reported the matter, the team in charge will help. They also added that the riders are not allowed on the premise and are required to wait outside until the order is done.
Maaf ye tetapi berdasarkan gambar tu, bekas minuman untuk air di bawah memang hanya 2 minuman sahaja. Plus, setiap order, packaging telah di seal. Memandangkan dah report melalui help centre, jangan risau, team in charge akan bantu anda. Terima kasih.
— Grab Malaysia (@GrabMY) February 13, 2021
Order di dalam seal bag, dan diberikan terus kepada rider oleh pihak StarBucks. Rider tidak dibenarkan di dalam premis untuk pengetahuan anda dan perlu tunggu diluar sementara pihak starbucks sediakan.
— Grab Malaysia (@GrabMY) February 13, 2021
A few Twitter users decided to get to the heart of the matter. As it turned out, he did in fact ordered three drinks. One was an offer from Grab, listing two drinks. However, his order grouped it as one. Netziens came to the conclusion that it was neither the rider’s or Grab’s fault. The order had been botched by Starbucks instead.
Maksud grab kesilapan berlaku dekat starbucks, bukan rider dia curi air. Just report item tak cukup nanti dapat refund. Tak perlu tuduh rider curi
— aimannnnn (@aimanabdhalim) February 14, 2021
No one was happy with how the Twitter user had handled the matter, claiming that reporting it was enough. Normally, after a report is been made to Grab, they will refund the order, which is satisfactory in most cases.
According to netizens, he should not have gone public with the accusation. One Twitter user advised the Grab company to ignore him while another stated they should ask for an apology before giving a refund.
Strangely enough, this isn’t the first time this person has caused trouble. Apparently, the Twitter user @exmnexmnmn is notorious for causing drama. Previously, he had made fun of a man who was run over by a lorry while trying to do a good deed.
JUST IN CASE KORANG LUPA. DIA ADALAH ORANG YANG SAMA OKAY? pic.twitter.com/Iw7KHwhFsU
— ᴀᴛᴇɴɢ sᴇᴘᴇᴛ
(@atengsepet) February 14, 2021
Currently, his Twitter account has been deactivated but according to frustrated netizens, he will be back under a different handle after the heat has died down.
Hopefully, he learns his lesson to stop publicising things unnecessarily.
Sources: Twitter, Lowyat Forum
The post Grab Malaysia Speaks Out After Rider Accused Of Stealing Starbucks Drink appeared first on Hype Malaysia.
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